I thought I'd write a post because I think many of you will wonder what happened to our facebook page.
We have decided, after much consideration, to close the My Little Corner facebook page.
Why, in this day and age, would we do such a thing? Well, there are several reasons, and here are a few of them:
We are a small family company, which means that it is only a few of our family members (part from the occasional hired resource, who works for us). This means, that we have very few resources. The same few resources deal with, to name a few: placing orders for future stock, marketing the store, web development, order processing, stock taking, technical hosting, customer service, this blog and up until now facebook.
Today, when you choose to shop online, there are a lot of companies available to choose from. If you are a regular customer out on the high street, you can tell the difference if you step into a big apartment store with many shop attendants at your service to a small family run boutique. Today, when shopping online, that might not always be evident and most online customers exptect an online store to have certain resources available if a service is offered.
When you shop in a regular store, department store or small boutique, you don't expect them to be open 24hours a day, but once again, when shopping online, the limits to what you expect from a store is pushed. Some large stores with lots of resources are able to keep a 24h customer service, or a chat where you can get your queries served immediately most hours of the day.
We have realized that by having a facebook page, we give customer the impression that we are a large company with lots of resources and we simply don't have staff available to give our facebook fans the service they expect, given that we don't have resources explicitly available to do this on a full time basis.
We are still happy to receive your comments here on the blog and via email: customerservice@mylittlecorner.co.uk (we might not be available at all hours to respond to your email, but we aim to give you a response at the end of the day.)
We will also develop this blog to be the place to go for information about our store and our children's wear.
